Port and Customs
We will be a recognized model of excellence,
challenging traditional boundaries, seizing
opportunities, setting the standard to become
a renowned world leader in providing innovative
Customs services. Providing world class services.
Our mission is to excel in serving Dubai
by delivering Customs services of the highest
and uncompromising quality and value.
ARE COMMITTED to protect Dubais revenue
by going beyond and above assessing and collecting
duties and fees. We will control, regulate and
facilitate the movement of commodities between
Dubai and other nations. We will seek new channel
streams of revenues depending on innovative
and creative service endeavours.
ARE COMMITTED to provide the highest quality
of services to our customers. We will exceed
our customers expectations by providing
friendly, courteous, knowledgeable and prompt
service in all areas of our operations. Through
system-wide continuous improvement in the quality
of everything we do, we will strengthen our
leadership position. Innovation, technology
and creativity are essential catalysts for our
ARE COMMITTED to emphasise the importance of
our employees by providing an environment where
people realise their full potential, where they
feel good about their work, are challenged and
well trained, and are able to grow both professionally
and personally, thereby maximising their contributions.
We seek productivity through participation,
teamwork and accountability.
ARE COMMITTED to conduct our operations based
on international provisions implemented by the
world Customs and other international trade
communities. Our conduct accommodates recommendations
expressed by international institutions which
have regard to facilitating legitimate trade.
Integrity, competence, and conformity with international
standards characterise our Customs system.
ARE COMMITTED to endeavour to be a good citizen
at all times by engaging in activities that
have a positive social and economic impact on
the communities in which we work and the world
is no longer a mere collector of duty or inspector
of cargo. Customs has assumed new responsibilities
that are more significant from a traditional
perspective. It has expanded to include the
facilitation of trade while, at the same time,
Customs continues to play a vital role in preventing
the entry of goods detrimental to the United
Arab Emirates society. One of the greatest challenges
of Dubai Customs consists in balancing the facilitation
and the need for control.
Function: Regulate the flow of trade into
the business sector.
Function: Collect revenue.
Function: Generate trade statistics reports
Function: Regulate imports and exports into
and out of Dubai.
Policy pursued in UAE and particularly in Dubai
has been responsible for elevating Dubai to
its present status of an international trading
centre. The role of Customs now covers economic,
social and statistical areas. Simply stated,
Dubai Customs plays a pivotal role in border
protection, trade administration and revenue
of Customs Duties
Customs is charged with assessing and collecting
duties imposed on imported goods. Dubai levies
a 4% duty on all imported goods (50% on alcohol
and 100% on Tobacco) unless they are exempted.
of complete information on trade
Section collects and analyses information on
trade, import, import for re-export and export.
Trade and Customs statistics are essential decision-making
tools in order:
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to economic
protection as much as it is to controlling goods
harmful or potentially harmful to the individual
or environment. In fact, strict control is imposed
on foodstuffs, vaccines, medicines, drugs and
other similar goods. Dubai Customs works in
close relationship with Dubai Municipality and
Ministry of Health.
or restriction of goods
Dubai Customs is also the first line of defense
against the importation of harmful goods that
affect individual health, coherence of the society
and environment cleanliness.
of regulations to control the flow of foreign
The economic role of Customs due to the liberalized
and transparent policy, has raised Dubai to
an international trade hub which now handles
70% of UAE's non-oil trade.
simple and easy customs procedures have facilitated
smooth movements of consignments in and out
of the country, affording international trade
infrastructure combined with high level transport
and communications facilities and the absence
of sales taxes paved the way for non-oil trade
of efficient import/export procedures to trade
The liberal economic policy regarding customs
operations brought about rapid increase in the
Emirates development and trade.
policy regarding re-export is another factor
in the speedy development achieved by the economy
of Dubai. Traders could import from low price
sources and keep the goods for a period of six
months paying only a deposit of 4% until they
find the most profitable market to re-export
their goods. The deposit is then refunded on
producing proof of export.
transshipment facility, that enables traders
to transit their shipments through Dubai without
any hassles, has also helped boost international
transactions, contributing to rapid economic
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce community
receives the support and is given the advantages
intended by a wide variety of trade policy,
legislation or agreements.
all, the economic policy of keeping tariff rates
at low levels and the setting up of free trade
areas such as free zones and duty-free areas
has provided substantial force to accelerating
the pace of growth of foreign trade as well
as industrial development.
policy regarding the issue of industrial licences
to manufacturing industries exempting them from
customs duty, forms another important contributing
factor to the economic role of customs in the
development of trade and commerce.